To guarantee the reservation a credit card number is required with its expiry date.
Any request for a change or cancellation of reservations must be made in writing, via email or fax , the date is important for the application of our cancellation policy:
From 15 days to 7 days before check-in day: you will be charged 50% of the entire stay.
From 7 days till the day of check-in or no show: you will be charged 100% of the entire stay.
You will have to pay the entire stay also if you have a delayed arrival or early departure.
The transfer of the data contained on the card, the system using the standard protocol SSL (Secure Socket Layer). Transactions made using this protocol ensure your security and your privacy.
In case of payment through credit card data entry relating thereto is required to confirm the booking, and authorizes the management of the Residence Ortensia to make debit transactions agreed as a deposit and booking confirmation.